Faq

FAQs

1. How can I order?
   You can place an order easily using our online platform. Browse for the desired product, add it to your cart, log in, and complete the ordering process. Once your order is placed, you’ll receive an order summary via email, which will also be saved in your account.

   Reordering is simple: click the "Reorder" button on any previous orders to add the items to your cart. You can adjust quantities or products before finalizing the purchase.

2. Why should I buy online?

   • Speed: Online orders are processed faster, allowing for quicker confirmation and payment.
   • Traceability: Access your order history anytime for easy tracking.
   • Reordering: Save time by reordering from past purchases with just a few clicks, avoiding the need to search old emails or documents.

3. What payment methods can I use?
   We accept all major credit cards.
   If you are an established Glocoo customer, you may also pay via invoice. For invoice activation, contact info@glocoo.com if the option isn’t visible during checkout.

4. What should I do if the payment is not accepted?

   • Try again after some time.
   • Check your account balance.
   • If the issue persists, contact info@glocoo.com, and we will assist you or process the order manually.

5. How can I change my delivery address?
   Log in to your account and navigate to “My Account.” There, you can update your contact information and delivery address.

6. What are the delivery charges?
   Delivery charges depend on the shipment requirements. Additional fees may apply for special handling, such as dry ice. You’ll see the shipping fees during the checkout process before making the payment.

7. What are the terms and conditions?
   You can view our terms and conditions here.

8. Can I pay with an invoice?
   Established Glocoo customers can pay via invoice. If you’ve placed multiple orders but don’t see the invoice option, contact info@glocoo.com, and we’ll resolve the issue.

9. Can I cancel my order?
   To cancel your order, act promptly. If the order has already been processed, you’ll need to return the product. Contact info@glocoo.pk for assistance.

10. Can I return a product?
    Yes, you can return a product. Please reach out to info@glocoo.com to initiate the return process.